Manager - Network Operations - IT

Network Operations Manager

We have a leadership opportunity for Network Operations Manager with one of our client.

Job Description :

Roles & Responsibilities :

- Network Operations Management - Network background mandatory

- Experience in handling Network operations 24x7x365 (L2/L3/L4 support)

- Handling multiple clients in a region or industry

- Managing day to day operations and client escalations

- Experience in leading a team of 50+ people

- Extensive expertise of Delivery Management/Operations Management

- Ensuring Strict SLA adherence & SLA compliance

- Ensuring Quality of delivery excellence

- Excellent CSAT

- Strong People Management skills including

- Capability development/training/mentorship planning

- Hiring, attrition mitigation, retention planning

- Career progression planning

- Customer Relationship Management/stakeholder management

- Driving automation journey towards automated L1/L2 support /AI/Robotics

TRAININGS / CERTIFICATION (desirable) :

1. ITIL- V3

2. PMP / Prince 2