Manager - Network Information Technology

We are seeking a skilled and results-driven Manager, IT Infrastructure Network to oversee and enhance our network infrastructure, ensuring high performance, reliability, and security.

The ideal candidate will have a strong technical background in network management, a passion for optimizing IT operations, and experience in leading a team.

This role requires an individual who can manage complex network systems, drive continuous improvements, and provide leadership in a dynamic IT environment.

Job Roles & Responsibilities:

- Network Infrastructure Management: Oversee the design, installation, configuration, and maintenance of network equipment, including routers, switches, firewalls, and other related devices.

- Operational Excellence: Manage the day-to-day operations of the IT infrastructure, ensuring the network is running optimally and all systems are functioning smoothly.

- Network Monitoring & Optimization: Monitor network performance to proactively identify and resolve issues, ensuring maximum uptime and efficiency.

- Network Design & Documentation: Create and maintain accurate network diagrams, documentation, and configuration details to support network planning, communication systems, and future upgrades.

- Network Configuration & Management: Configure and manage critical network components such as access control lists (ACLs), DHCP, IPsec tunnels, VLANs, routing, and switching.

- MPLS Management: Oversee the configuration, maintenance, and troubleshooting of MPLS technology to ensure reliable and high-performance connectivity.

- IT Asset & Inventory Management: Maintain accurate records of network infrastructure and IT assets, ensuring efficient management of hardware and software resources.

- IT Security & Compliance: Develop and enforce IT security policies and procedures to safeguard the network infrastructure and sensitive data.

- Ensure compliance with relevant industry standards.

- Documentation & Process Management: Establish and maintain robust documentation processes for network configurations, incidents, and operational procedures.

- Helpdesk & Service Desk Management: Oversee the management and resolution of support requests through the Helpdesk & Service Desk, ensuring timely and effective responses to technical issues.

- Team Leadership: Manage and mentor the Helpdesk and Engineer teams, fostering professional growth and promoting a collaborative work environment.

Candidate Requirements:

- Experience: At least 7 years of experience in IT management, with a focus on network and server infrastructure.

- Technical Expertise: Strong hands-on experience with Cisco Routers, Cisco Switches, SonicWALL and Barracuda Firewalls.

- Network Protocols: In-depth knowledge of routing protocols such as BGP, RIP, IGRP, EIGRP, and related technologies.

- Network Security: Proven experience in hardening network devices and ensuring robust security measures across the network infrastructure.

- Problem-Solving Skills: Strong ability to troubleshoot, administer, and optimize network infrastructure, including firewalls, routers, and switches.

- Leadership: Experience in managing cross-functional teams, including Helpdesk and engineering teams, with an emphasis on coaching, development, and performance improvement.

- Certifications: Relevant certifications such as Cisco CCNP, CCIE, or similar would be advantageous.

- Availability: Open to working in a 24/7 environment to ensure network continuity and quick issue resolution when needed.

- Knowledge of Frameworks: Familiarity with ITIL, ISO27001, and PCI DSS frameworks, ensuring adherence to best practices and regulatory requirements.

- Language Proficiency: Strong command of English and the ability to communicate effectively with offshore teams and stakeholders.