Manager - Loyalty Solutions - Payments Technology Firm

This is for our Client who is a Leading Global Payments Technology Company

LOOKING FOR ONLY FEMALE CANDIDATES - 

The Role

This role will be responsible for leading Co.'s loyalty offerings and will be part of the India Product team report to the Head of Consumer Credit & Loyalty for India and South Asia.

Primary responsibility of this role is to design Co.'s loyalty strategy, identify business models, develop business case for partnerships, identify the requisite capabilities, define end-to-end consumer experiences and execute the go-to-market plan.

You should have a broad set of skills to be successful including thought leadership, knowledge of customer experience practices, understanding of loyalty industry, players and partnership models. Strong data driven aptitude, comfort with with technology solutions and the ability to work with a cross-functional team will be critical to delivering business objectives and revenue targets.

As the Loyalty lead for India & South Asia, you will be responsible for advising clients on solution design using Co.'s loyalty capabilities and be the key interface between the Co.'s Loyalty team in U.S., Asia Pacific and India. Working closely with the Co.'s Consumer & Digital Product team, you will also be co-developing the right product and value propositions for targeted customer segments and leveraging on Co.'s API deployment to allow clients to quickly plug into Co.'s capabilities, to drive greater customer loyalty.

We are looking for a self-starter who has in-depth digital product expertise with a track record of building innovation in customer experience. You should have experience working in a matrixed structure and adept at collaborating with cross-functional teams to deliver best solutions for our clients.

Responsibilities - 

- Work in close collaboration with Co.'s in-market, regional and global loyalty teams to evaluate feasibility and deployment strategy of loyalty solutions and partnerships, including defining and prioritizing key markets, clients and partners

- Together with key stakeholders, develop enhanced loyalty solutions, digital customer experiences and other technology based service solutions for both Consumers and Commercial products end users

- Drive go-to-market activities with detailed project management and close engagement with key internal stakeholders

- Engage with leading loyalty providers and partners in ideating innovative concepts and solutions and provide expert advice on bringing the ideas to fruition; this will require clear understanding of the client's business problem or market opportunity and helping them to develop the best solution(s) for deeper customer engagement

- Understand the impacts/implications of loyalty solutions and deployment on Co.'s broader digital payments strategy and suggest ways to accelerate Co.'s growth and relevance to client's business objectives

- Prepare client-ready materials for briefings and support sales and deployment activities

- Create awareness and excitement for new technology innovations and user experiences as they relate to customer experience and loyalty

- Build a repeatable and scalable engagement approach to Loyalty management, encompassing the understanding of clients- innovation agendas and unique needs for payments across AP

- Be the thought leader in loyalty and customer experience topics by building and sharing relevant collateral with key internal and external stakeholders

Qualifications - 

- 5 + years of experience with 3+ years of working experience in loyalty management or consulting with a focus on innovation/digital

- Degree in Business or Technology. An MBA/MS is a plus.

- Deep understanding of the consumer loyalty landscape or payments and how to apply this to the evolving digital payments world. Financial services and/or payments processing industry experience is a plus.

- Experience in product strategy, development and management highly desired

- Digitally curious, follows industry trends and can utilize this exposure to provide compelling supporting information to Co.'s product, customer experience and digital recommendations

- Excellent communication skills, business acumen and ability to think strategically to influence and drive execution

- Ability to drive decisions and operate in a matrixed organization.