Manager - Logistics - Internet/Online

KRA :

- Managing the First mile pick-up across client locations in accordance to the route & TAT defined. Exercise judgement to make modifications to daily routes to meet customer demands.

- Ensuring Last mile delivery operations (Intra-city & Inter-city) from origin lab to processing lab as per designed TAT & daily monitoring of the same.

- Co-ordination with various stakeholders (Lab team, Sales Team) for operation excellence support. Ability to work with peers and other functions for driving overall results.

- Maintain metrics, reports, process documentation, monitoring various operational KPIs such as ONTIME pick-up, Intercity TAT, product movement, other process.

- Involve and actively participate in various process development, performance improvement and inputs regarding automation system. Plan or implement improvements to internal or external logistics systems or processes.

- Maintain and analyze the financial expenses on the ongoing Logistics processes, budget monitoring and impact of proposed logistics changes, such as routing, manpower deployment, new area development and other operational areas.

- Vendor management, vendor evaluation, guidance to vendors, rate negotiations, contract management to improve supply chain efficiency, Team's productivity and sustainability.

- Active participation in various departmental internal/external audits related to QA, IT, Finance, other department.

- Addressing internal/external client complaints, contributing to improving CSAT score and support with regards to providing excellent customer service experience.

What we are looking for:

Knowledge, Skill & Experience:

- Record of successful distribution and logistics management

- Demonstrable experience leading and managing teams, regional operation

- Outstanding communication & interpersonal skills

Competencies:

- Strategic Thinking

- Analytical Mindset

- Collaborative & Influencing

- Ability to work in Team

Experience & Qualification:

- 4-10 years' experience in a similar role