Manager - Last Mile Operations

Responsible for management of 5-7 delivery locations, depending on volume and complexity.

Manages day-to-day relationships with multiple Temp Staffing Providers and monitors delivery metrics across 100-500 Last mile field Executives.

Provide innovation in developing long term strategies to ensure that the operating model is flexible and agile to meet future customer demands.

Introduce new and innovative ways of managing the delivery network (included but not limited to utilization of different transport models, different delivery network models, new sources and innovative models for workforce planning)

Responsible for setting operational goals and metrics for up to 12 last mile hubs across two shifts.

With the senior leadership team, will regularly review last mile performance levels to continuously improve strategies and make both long term and tactical business decisions

Managing and driving the manpower demand plans, schedules, quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan

Manage a large team (typically the total workforce size from all sources will be over 500 people) across multi sites, within a very fast-paced/time-critical and demanding environment. Typically a team will consist of workforce from a variety of sources permanent/temporary and contract labour and the role holder must set the appropriate expectations with his team on managing the workforce in an appropriate, engaging and pro-active manner

Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include at all levels of the business, employee engagement, performance leadership, talent & succession and training & development.

Implements change and/or develop new processes as required to provide ability to better service Amazon customers, reduce cost to serve and improve contribution.

Set/clarify requirements and expectations for last mile hub managers and operation managers.

Take proactive steps to ensure that best practices are introduced to the network in the form of standard work and that these are shared and implemented across the locations in the network.