Manager - Key Account Management - BFSI

Role - Manager - Key Account Management (Multiple Industries)

Location - Bangalore

Purpose of the Role :

The Individual will be responsible for ensuring revenue continuity from existing clients in the region through constant engagement with current client stakeholders and also upselling new/additional products & services to other client stakeholders.

Key Responsibilities:

- Develop and ensure achievement of year-on-year revenue plans from designated key accounts divided into monthly, quarterly and annual plan for the region.

- Manage key accounts that are strategically important to the business

- Generate business insights through analyzing relevant competitors- data, their offerings and pricing strategies.

- Ensure adherence to defined key account management processes which may include mapping client expectations, documentation, handovers to the Operations team and client servicing team etc.

- Play a pivotal role in building strong relationships with new and existing clients to ensure continuity of business and create opportunities for up/cross-selling.

- Support Client Servicing teams in case there is specific help required in his region.

- Liaison with clients from time to time to assess the quality of services and take necessary actions.

Education Qualification & Experience :

- PG / MBA with Min. 3 years of customer-facing Key Account Management Experience

- Has managed CHRO/CXO Level Clients

- Has handled clients from Top IT/ITES, E-Commerce, technology & BFSI sector