Manager - Key Account Management

- Develop and ensure achievement of year-on-year revenue plans from designated key accounts divided into monthly, quarterly and annual plan for the region.

- Manage key accounts that are strategically important to the business

- Generate business insights through analysing relevant competitors data, their offerings and pricing strategies.

- Ensure adherence to defined key account management processes which may include mapping client expectations, documentation, handovers to the Operations team and client servicing team etc.

- Play a pivotal role in building strong relationships with new and existing clients to ensure continuity of business and create opportunities for up/cross selling.

- Support Client Servicing teams in case there is specific help required in his region.

- Liaison with clients from time to time to assess the quality of services and take necessary actions.