Manager - IT Service Delivery

- The Service Delivery Manager will be responsible for the strategic oversight and management of IT infrastructure, operational support, and IT security across the organization.

- This pivotal role entails leading the consolidation of IT services and infrastructure, enhancing information security, standardizing hardware and software, and managing diverse IT and operational support teams across Thailand, India, and Malaysia.

- The ideal candidate will possess a profound understanding of IT service management, a solid background in infrastructure and security, and exemplary leadership and project management capabilities.

- Leadership and Team Management: Direct and develop IT engineer and operational support teams across Thailand, India, and Malaysia, fostering a collaborative and high-performing environment.

- Strategic IT Planning: Formulate and execute strategic plans for enhancing IT infrastructure and -services, aligned with the broader organizational goals.

- Infrastructure Consolidation: Spearhead initiatives to merge IT infrastructure and services group-wide, ensuring smooth integration and operational fluidity across geographical locations.

- Standardization Initiatives: Set and enforce organization-wide standards for hardware and software, optimizing performance and cost efficiency.

- IT Security Strategy: Devise and implement a robust information security framework to safeguard organizational data and infrastructure against cyber threats.

- Operational Support Oversight: Manage the IT operational support function to ensure excellence in service quality and swift issue resolution.

- Process Optimization: Design and document processes and workflows for IT infrastructure and services, championing best practices throughout the organization.