Manager - IT Operations - Telecom

IT Operations Manager

Role & Responsibility:

- Responsible for IT Operations - personalised commerce and consumer engagement business

- Provide escalated on-site support of software/hardware and network connectivity issues

- Perform local administration and operations functions as appropriate in accordance with standards, policies and procedures

- Responsibility for local inventory maintenance and software license management

Oversee Activities like :

- Run batch uploads from client system, Check and monitor the batch upload process

- Run daily recon reports and Resolve application tickets

- Provide application support to internal and client teams

- Provide ad-hoc reports / data extract to internal teams

- Do QA of Batch Interfaces if there are new releases

- Monitor data feed from partners

- Monitors security compliance in accordance with RIL's standards, policies & procedures

- Responsible for maintenance of systems documentation such as operations manuals

- Serves as IT point of contact and accountable for IT portion of new channels setups, etc.

- Responsible for monitoring data backups to ensure completion on a regular basis

- Ability to manipulate, analyse and interpret data

- Support & troubleshooting standard/proprietary software Platforms and Applications

- Must have a strong dedication to customer service

- Training ability/experience a plus

YEARS OF EXPERIENCE - 8-10 YEARS

Candidate Qualification and Skill Sets:

- Bachelor's degree in Engineering, Tech., Science, MCA from a premier institute

- Demonstrated experience with standard software applications, Linux, Windows

- Require experience in Java Technologies, Docker, Hadoop, MapReduce, Webservices (SOAP, REST), IOS, Android, Mobile apps, Web technologies

- Require database management skills in MySQL, Mongo DB

Target Industries: Software Service, e-Commerce, Retail