Manager - IT Infrastructure/Network & Communications - QSR

Manager - IT Infra, Network & Communications For QSR

- Manage In-house, Co-Located and outsourced Data Centres.

- Infrastructure Capacity Planning.

- Liaison with Hardware, Network, Communication and related Service Providers. Manage Service Level Agreements and Matrices

- Ensure seamless end-user device Management.

- Manage Infra Security Protocols: TCP/IP, Routing, VRF, Static, BGP, Access Lists, VLAN, WLAN, WAN, Large MPLS. Firewall, Access Control, VPN, IDS/IPS, DLP, Firewall and AV, IPS/IDS

- Manage Virtualization VMware and Cloud Platforms.

- Experienced in setting up of BIG server architecture setup for SAP/Dynamics etc.

- Designing, building and running Disaster Recovery Solutions, replication, automated, backup and recovery.

- Prepare and analyse relevant documentation such as RCA for Incident management

- Infrastructure and Communication Related Risk identification / assessment / response activities

- Proactive monitoring of links at stores.

- Network monitoring over MPLS network connectivity on NMS Tool.

- L2/L3 support for managed MPLS network of RSC/stores.

- Install, configure and manage all network infrastructures (switches, routers, firewalls, wireless controllers and AP's, SSL VPN, WAN compression, etc.)

- Maintain and ensure the reliability and performance of all LAN, WAN, and VPN components and technologies.

- Handling store network issues like connectivity issues and routing issues etc.

- Coordinating with vendor like Airtel, Tata communications, DataCraft, Velocis, Wipro, NSN, Ericsson, Cisco, Juniper, Huawei, etc.

- Coordinating with other fault management team and other team with ISPs for the resolution of MPLS/ILL/PRI/NLD/Local Loop/Clear Channel/BRI/Centrex.

- Manage and maintain UTM/firewalls (e.g. SonicWALL-NXG) and switches (e.g. Cisco 3650, 45xx) and SSL VPN solutions (e.g. SonicWALL, Cisco, Juniper).

- Follow up of issues with proper escalation management for network Incidents to Compliance to defined SLA.

- Design and implement short- and long-term strategic plans to make certain IT Infrastructure capacity meets existing and future requirements

- Develop, implement, and maintain policies, procedures for Server / Storage / Security resource administration and appropriate use

- Practice IT asset management, including maintenance of Server / Storage / Security component inventory, life cycle management and related documentation

- IT Compliance and review.

- Handling Trouble ticket Management - Opening, Resolving and Closing or service requests with proper RFO for third party vendors.

- Infrastructure Related Budgeting and Controls. Optimizing Infrastructure/network Costs.

- Respond, troubleshoot, identify root cause and remediate issues in a complete, documented and timely manner.

- Provide on-call support for network systems as required.

- Ensure that appropriate monitoring, alerting and logging mechanisms are in place and functioning optimally all the time.

Certifications:

- Microsoft Professional Certified

- Microsoft Certified Technology Specialist

- CCNA/MCP Certified

- Microsoft Azure/AWS Certified