Manager - Insurance Operations

Insurance Operations Manager

What will you do?

- Design and implement policies and SOPs related to insurance claims processing address complex claims queries and escalations coming in from members

- Handle queries/escalations from internal & partners

- Define, track and improve ops metrics

- Monitor, investigate all the rejected and withdrawn cases to improve the customer experience

- Liaise with relevant internal teams/POCs from a product standpoint and provide timely resolution/support to the team to remove roadblocks or possible customer escalations

- Motivate, guide and groom team members to improve productivity, quality and overall efficiency

- Proactively identify process risks and implement action plans to address them

- Focus on customer experience at all times and inspire the team to do so as well

- Leverage technology as well as internal and external product solutions to achieve the scale through automation and defect elimination

- Manage cross-functional stakeholders across customer support, tech, product, business, risk, compliance, legal

You should apply if you have :

- 5+ years of experience in managing insurance claims processing

- Minimum 3 years of experience in managing 10-15 team members

- Good leadership and organizational skills

- Interpersonal skills with ability to build rapport with all stakeholders

- Ability to present ideas and solutions in a clear and concise manner

- Excellent communication skills (both oral and written)

- Have an eye for detail and can multi-task effectively in a demanding environment