Manager - Inside Sales - Export Segment - Laminates Business

Job Description:

Job Responsibilities:

1. Day to day liaison with Overseas Customers, proactively understand Customer`s Needs and offer immediate solution to their Needs/ Situation

2. Managing Pre & Post Export Documentation

3. Handle Inbound Calls to address the customer's queries regarding the Product Portfolio

4. Follow up with the customers to expedite their Orders.

5. Coordinate with Plants/ Logistics for timely shipment to the Customer/ respective Country.

6. Ensuring Customer`s Delight and stay connected with Customer throughout - Order to Delivery Stage

7. Preparation sharing timely updates/ of MIS on Demand Generation/ Sales Orders

Desired Profile / Criteria / Skills :

Desired Skill Set:

1. At least 6 Plus years of relevant experience of Customer Service/ Relationship Management

2. Proficiency in any foreign language would be added advantage.

3. Must be well versed with MS Excel / PowerPoint

4. Proficient in Computers/ MS Office