Manager - Human Resources - Hospitality

INDICATORS OF SUCCESS:

- Achievement of Hotel financial goals (GOP)

- Employee satisfaction and retention

- Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review)

- Achieve goals for candidate and Manager satisfaction

- Recruitment success (time to fill open positions, length of tenure, employee performance etc)

AREAS OF RESPONSIBILITY:

- Participates in the development of human resource strategies which are aligned with overall objectives for the hotel

- Assists with the development and implementation of human resource strategies for the department

- Monitors status regularly and adjusts strategies as appropriate

- Assists with the development and implementation of training plans which are aligned with the hotels strategies

- Creates a work environment aligned with Carlson's and the hotel brand's culture by conducting management skills training on a regular basis

- Conducts management skills training and follows-up with participants to assess utilization of new skills

- Maximizes personal and professional productivity

- Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly

- Fills positions with qualified candidates on a timely basis

- Builds and maintains relationships with potential labor sources

- Works with managers to identify position requirements

- Recruits candidates that demonstrate a good fit with the Carlson/hotel brand culture

- Encourages employees to explore new roles within the hotel through personal/professional development

- Supports the administration of human resources and benefits issues and ensures adherence to employment related laws

- Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.

- Maintains all employment records in accordance with the law

- Provides Payroll and Benefits with required information for accurate and timely processing of employee information

- Work with the Director of Human Resources to coordinate the hotel's response to legal claims regarding the employment relationships

- Develops and implements strategies and practices which support employee engagement

- Coaches managers on effective ways to motivate employees and maximize employee engagement

- Counsels managers and employees on communicating and reinforcing performance expectations and addressing and resolving employment related issues

- Encourages recognition of employee' contribution by coordinating a hotel-wide recognition programs

- Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

- Performs other duties required to provide the service brand behavior and genuine hospitality

- Adheres to hotel policies and procedures

- Keep General Manager promptly and fully informed of all problems or unusual matters of significance

- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

- Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

- At all times projects a favourable image of the Hotel to the public

- Abide by all Brand rules and regulations

- Adhere to all Brand policies and procedures

- Actively support and promote Workplace Health and Safety within the work environment

- Perform any other reasonable duties as directed by the General Manager or his/her designate

REQUIREMENTS:

- Minimum of five years progressive human resources experience

- Prior work experience in a union environment including negotiation and local and regional rules

- Collaborate effectively with other hotel employees and managers to ensure teamwork

- Able to resolve conflicts with supervisors and employees

Location - Near Mumbai Airport