Manager - Human Resources - BPO/ITES

Manager - HR (Philippines Position Based at Delhi/NCR)

Leading the HR function and direct day-to-day delivery of HR services in accordance with local regulations and specificities.

Supporting the local activities, operations, and function lines in their people development.

Managing HR risk and operational controls.

Key Responsibilities:

Strategy:

- Advise the management of Manila Offshoring Platform on all HR topics within their specific scope and related to the activities, operations, and function lines strategies.

- Lead change, according to strategic directions set by the management.

- Provide creative and reliable solution-driven local HR expertise when dealing with individual or collective HR issues while applying Group HR and CIB HR delegation framework.

- Contribute to promote and respect Diversity, Equity, and Inclusion in all its forms.

- Build up and update succession planning structure.

- Support and drive transversal strategic initiatives such as programs for Early Career, Talent, Internal Mobility, etc.

HR Services:

- Manage the HR local platform (e.g., payroll, hiring, social security etc.), through the development and implementation of efficient, automated, and flexible local HR processes and optimal use of means in accordance with local legal framework.

- Meeting the best market practices.

- Supporting the needs of different activities, operations, and function lines.

- Complying with labour law and regulatory environment

- Lead the Group HR processes and services (employee relations, performance management, recruitment, business partnering, compensation & benefits, learning & development, etc.).

- Organise and provide market intelligence and benchmarks to relevant stakeholders and CoE.

Risk & Control:

Manage short and long-term HR risks through identification and monitoring of the platform. Represent the Organization to the Social bodies and alert the Head of Platform, when necessary, in due time on the below risks:

- Operational (incl. adequate reporting) and administrative risks.

- Legal & Regulatory risks (at individual and collective levels alike)

- Reputational risks (in relation to individual situations or collective issues)

- Contribute to the Permanent Operational Control Plan and the reporting of all incidents according to the Incident Management System

- Ensure compliance with the relevant policies involving management of third-party vendors (both external and internal) and proper controls are in place.

- Proactively share information with relevant stakeholders to mitigate HR risks.

Compliance:

- Ensure that Group and Co's HR guidelines are applied in line with local regulations.

- Ensure local legal and regulatory aspects are respected.

- Ensure the implementation and application of the Conduct and Respect for Colleagues framework.

- Maintain required regulatory compliance and oversight specific to HR.

- Ensure compliance with any other local regulatory requirements within the scope (e.g., Philippines Labor Code).

Employee Relations:

- Facilitate leaves of absence (maternity, long service leave, sabbatical, etc.), retirement and exit processes for employee in scope.

- Advise on communication initiatives to employees and managers.

- Mitigate risk by ensuring appropriate escalation / investigation of performance, conduct and other ER related matters.

Qualification And Experience:

- MBA in HR with knowledge of Philippines HR Practice, its major processes or regulatory framework is a must.

- Understand regulatory and legal framework for managing employee relations and ability to set-up and manage individual and group relationships.

- Ability to develop a strong understanding of Co's culture and good network within the Group.

- Good organization skills, reliability, attention to details.

- Ability to consider problems and challenges from different perspectives and the potential outcomes to form a rational judgment and make informed decisions.

- Ability to influence and conduct change management.

- Ability to anticipate business / strategic evolution.

- Work experience in a multicultural environment.

- Ability to plan, prioritize and deliver.

Stakeholders:

Internal:

- Head of Manila Offshoring Platform/ Heads of Operation

External:

- External third-party service providers.

- Government and Regulatory authorities.

Technical & Behavioral Competencies:

- Mature experience (ideally both HR and business)- being a strategic and impactful partner.

- Strong Management experience.

Remuneration:

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well-defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader.