Manager - Human Resource Technology - Success Factor - IT

HR Technology Manager(Success Factor)

Technical Operations Manager, Global HR Systems & Integrations , you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview :

- The HR Technology and Integration (T&I) organization was established as part of the HR team's journey through digital transformation.

- This role manages a global team responsible for monitoring, maintaining, supporting and improving global HR systems, applications & Integrations.

- The successful candidate will be accountable for managing & building a strong team of IT professionals, setting metric driven goals, measuring and reporting against them, while ensuring that our internal customers receive a top-notch customer experience.

- This person will be dedicated to continual improvement of global HR systems, applications, & integrations.

- The successful candidate will be experienced in daily operational management and ongoing development of an experienced technical engineering team with a broad technical skill base

- Oversees the support & implementation of HR information systems & applications incl. system upgrades, enhancements, and data integrations, while ensuring data integrity and security.

- Manages and oversees the HR Technology &Integrations Operations Team, which includes but is not limited to hiring, training, evaluating and coaching employees

- Works collaboratively with regional HR Solutions & Services leadership, COE's, Payroll and other appropriate stakeholders to analyze & improve current processes, identify new system functionalities, recommend and implement changes.

- Develops a strong understanding of all aspects of TE HR systems & processes

- Provides expert functional and technical support regarding HR information systems

- Provides support by researching and resolving complex issues, which includes reviewing and testing process flaws, and developing solutions to support business needs.

- Actively participates in annual HR projects (e.g. performance management, year-end compensation cycle, etc.) by leading and collaborating on the process / system design, configuration, testing and providing support post-launch.

- Ensures all system configurations are documented and maintained

- Ensure Standard Operating Procedures (SOP), User Documentation, Usage Policies, and Training Guides are updated, and maintained

- Deliver a high value service by ensuring service levels are met, processes are followed, and policies are adhered to. Foster & Implement a Shift Left mindset

- Responsible for Change Control across global HR systems

- Responsible for Product Support of our global HR systems & applications including SaaS, & In-house applications.

- Provide reports and metrics to leadership on performance of the function

- Develop executive level communications/presentations, lead weekly service reviews and Quarterly Business Review's

- Stays abreast of relevant market trends in both HR technology and workforce analytics.

Required Experience / HR Knowledge :

- Bachelor degree (or equivalent); advanced degree preferred.

- Typically requires minimum 8+ years of professional working experience in HR environment with progressive experience in developing, implementing and managing HR systems, applications, & Integrations

- Typically requires minimum 3+ years of managerial experience.

- Must have strong understanding of systems architecture, configurations, relational databases & integrations

- Strong analytical skills with the ability to identify and define how the HRIS and HR processes meet business needs

- Strong communication and customer service skills focusing on resolving end user's issues quickly and accurately.

- Demonstrated ability to manage international teams and cross-functional projects.

- Experience in managing / supporting SAP SuccessFactors

- Experienced in ITIL framework and best practices e.g. SLA's, KPI.s, etc.

- Software Lifecycle Management