Manager - Human Resource - IT/ITeS

Job Description: Reports to: Sr. Manager HR / Head Business Services

Job Responsibilities:

- Maintain knowledge of and ensure compliance with employment-related laws and regulations.

- Maintain all personnel files, records, policies sign off, background verification results, and other personnel records, and ensure company is in compliance with all laws and regulations and demonstrates - best practices- in regard to personnel information management.

- Provide leadership in effective conflict resolution for all personnel.

- Analyze benefits options and cost alternatives for providing employee benefits, recommend benefits program modifications and implement approved benefits modifications.

- Work with senior HR manager to craft consistent, equitable and competitive compensation and incentives.

- Develop and implement human resources programs and policies and periodically update Employee Handbook.

- Serve as a resource for team leaders in handling employee issues and assist them in counselling employees, conducting evaluations, staff training, problem-solving and consensus-building.

- Oversee the Organizational Development & Training function and develop employee training programs in conjunction with the Sr. Manager HR.

- Assist in hiring by providing job descriptions and advertisements, and in the case of hiring of senior personnel, by screening and interviewing candidates.

- Oversee handling of employment-related inquiries, such as employment verification requests.

- Chair/serve on various grievance and sexual harassment committees.

- Develop, implement and participate in employee recognition programs.

- Enhance job performance by applying up-to-date professional and technical knowledge gained by attending seminars and conferences and reviewing professional publications.

- Perform other duties as assigned by Sr. Manager - HR, Head - Business Services other senior management.

Key Job Functions:

- Prepare and maintain accurate records, files and reports, including responsibility for maintaining personnel records. Work with internal and statutory auditors and respond to their queries satisfactorily.

- Organize and work independently on multiple assigned tasks/projects and complete assignments within specified deadlines.

- Communicate effectively verbally and in writing to all levels of staff, management, outside officials and agencies, expressing ideas and instructions clearly and concisely.

- Compile and analyze information, and research and develop solutions to HR issues.

- Work well under pressure.

- Accurately follow verbal and written directions from senior management.

- Keep up to date and advise on employment statutes, rules, regulations and policies affecting team members.

- Recommend, develop, interpret and clarify personnel procedures and policies.

- Conduct research regarding employment issues, benefits, workers compensation and personnel procedures and, working with Legal Counsel, apply the conclusions to GIA's personnel policies and practices.

- Assist in hiring, including developing job descriptions and job advertisements, and screening and interviewing candidates.

- Develop, implement and manage a centralized recruiting process.

- Demonstrate skills in consensus-building and mediation in order to constructively address employee conflicts.

- Demonstrate skills critical for managerial success including leadership, decisiveness, flexibility, sound business judgment, and highly developed personal, analytical and communication skills.

Key Skills:

Qualifications:

- Bachelor's / Master's degree in HR / MSW.

- At least ten years of IR experience in employee relations, workers compensation and conflict resolution.

- Experience working with a diverse workforce.

Required Skills and Abilities:

- Conduct research, including use of commercial computer-based research services.

- Communicate effectively, verbally and in writing, to a diverse audience.

- Plan, organize and prioritize work.

- Assign and supervise the work of others.

- Demonstrate the highest level of ethical behavior.

- Remain flexible in order to adapt to changes in work environment.

- Study and apply new information, and take initiative.

- Excellent time-management, problem-prevention and problem-solving skills.

- Work accurately with close attention to detail.

- Maintain confidentiality of sensitive information.

- Work effectively, professionally and tactfully with GIA's diverse workforce, team leaders and senior staff

- Possess a work ethic that includes neatness, punctuality and accuracy.

- Exhibit a professional, businesslike appearance and demeanor.

- Basic computer skills, including e-mail, word processing and spreadsheets.

- Excellent interpersonal skills to facilitate interaction with the workforce.

Work Environment:

- Ability to work in an office setting.

- Position may require extended hours including evenings and weekends, travel to multiple work sites and occasional out-of-town travel.

Client Update: source more profiles from ITE / IT / BPO background - Managers from ER in that industry would be relevant.

Job Sector: Gemology