Roles and responsibilities:
- Managing the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements for new / existing Depts.
- Planning human resource requirements in consultation with heads of different functional & operational areas, conducting selection interviews and induction programs.
- Supervising core HR Generalist profile including Recruitment, Performance Appraisal, Training & Development, statutory compliances & MIS.
- Preparing annual manpower budgeting in line with P & L projection
- Creating structure and functions including benefits, compensation, compliance, staffing and employee relations; ensuring various learning plans and people development initiatives; working in HR Module, Time and Attendance System.
- Planning and implementing various people development initiatives.
- Planning and implementing various retention strategies from time to time include R&R and EE activities.
- Handling and ensure all statutory Compliances with respect various labour laws.
- Conducting HR audit to check hygiene factors are in place.
- Achieving productivity parameters, staff cost % on CS.
- Managing the internal audit / SOP audit scores & 100% BVF clearance for new hires.
- Analyzing operational reports; carrying out discussions with unit and department heads to understand Training needs and organizing induction training for new recruits.
- Obtaining trainees- feedback for determining the effectiveness of training programs & carrying out modifications if necessary.
- Will be partnering with executive management team to resolve performance issues and providing guidance and interpretation of company policy and employment law.
- Assisting in redesigning / formulating processes in HR Dept. as per quality standards.
- Intervention in the IR related issues as and when need arise.
Skills:
- Ability to manage a manpower of 3000+
- Should have experience in handling Bulk hiring / Volume hiring
- Liaise with the Labour related Govt. offices.
- Ability to manage different stakeholders - Departmental heads, Corporate Team, Vendors etc.
- Ability to manage a team of 7-8 members.
Education and experience
- MBA(HR) with 8- 10 years of HR experience in Customer Support (Callcenter).
- Excellent Communication written and oral.
Antal India
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