Manager - Human Resource - BPO

Manager - HR- BPO (Job Code 15)

No of Positions : 1

Location : Thane

Salary Range: Between 10 LPA to 12 LPA (85% Fixed, 15% Variable)

Shift Timing: 11:30 AM to 8:30 PM

Working Days: 5 days working

Weekly Off: Saturday- Sunday Off

Qualification: MBA Mandatory

Job Description :

Job Title: Manager - Human Resources

Reporting to: Sr. Manager-Human Resources

Band: 3A

Division: Human Resources

Team Sizes: 3-4

Supervisory Responsibilities: (if any) - Yes 4 Direct reports

Location: Thane, India

Job category- Full time Permanent

About Quatrro

Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. As a true - Business Transformation Partner- Quatrro leverages its experience as - the pioneers of the Indian Business Process Outsourcing industry- to offer innovative outsourcing solutions that go well beyond labor arbitrage and deliver tangible process improvements to its clients. Quatrro's biggest differentiator is its commitment to provide - Value through Innovation- utilizing a combination of proprietary tools, platforms and unique business processes.

About Business :

- Quatrro Business Support Solutions (QBSS) is an established leader in providing cost-effective solutions in accounting and financial reporting. We have been providing business process outsourcing services utilizing robust processes and technology platforms that enable effective and efficient processing. QBSS offers the broadest range of services in finance and accounting outsourcing, creating significant economies of scale that translate to lower costs and improved business results.

- We provide end-to-end accounting services to the Restaurant, Auto parts, Grocery and Not-for-profit industries in the US. The services include Financial Reporting, Accounts Payable and Receivable, Cash Management, Fixed Asset Account Management, Reconciliation Services and Tax Services.

Purpose of the job: Work in close sync with Business verticals, understand the business requirements and work towards optimal planning and scheduling of HR deliverables.

Job Description: (Essential function and responsibilities)

- Responsible for working in close coordination with the Business and HR Leadership to achieve business delivery targets. Key ownership in implementation of Corporate/Business and location HR strategies within the process, team and adhere to co. policies/practices.

- Talent Acquisition based on job specification and complete on-boarding process within set TAT.

- Talent Management with innovative engagement strategies to focus on reducing attrition through effective employee engagement.

- Will be the single point of contact for employees and managers for people related dimensions.

- Assist HR leadership to ensure effective roll-out of all organization wide HR initiatives.

- Using the inference from the data/trend to develop HR initiatives. Participate in HR reviews and share best practice at a Business Unit level.

- Comply and support payroll processing, audit procedures & Compliance.

- Coordinate and work in partnership with the other HR teams (US and Corporate) in Talent Acquisition, Employee Engagement and Learning & Development initiatives based on business requirement.

- Design and formulate HR policies and processes in consultation with HR leadership.

- Create Job Descriptions and goals of employees in consultation with respective functional Leaders/Managers.

- Champion various HR process interventions in Performance Effectiveness Program (QPEP), Rewards and Recognition and Employee Development/Engagement initiatives.

- Responsible for probation assessment and confirmation process as per the set criteria.

- Identify the training needs of the employees during the periodic/annual review and LNA survey. Based on needs identified, prepare the Training calendar for quarter/year and ensure execution as per the timeline.

- Identify the training resources/agencies to train the employees in the core functions.

- Measure the effectiveness of the training and validate the same through feedback and monthly review process with the help of training SPOCs and Corporate Learning Development team.

- Generate periodic HR-MIS for Sr. Management.

- Ensure completion of exit formalities including clearances, exit Interview and F & F settlements within the set TAT.

- Monthly attrition analysis to track and address undesirable attrition.

Essential Attribute:

- People Management skills

- Coaching, Listening, Analytical skills

- Good number orientation

- Strong functional skills in HR area of expertise, ability to resolve conflicts and build teams

- Excellent transparent communication style

- Understanding of employment labour law

- Excellent computer skills especially with MS-Office (Excel, PPT)

Educational Qualifications: MBA/Post Graduate in Human Resources

Work Experience: 8-10 years

Other Prerequisites:

- Required to work in US hours depending on business needs.

- Team handling experience

- Prior work experience in MNC and matrix organization.