Manager - HR Operations - Shared Services

Position Description : HR Operations Manager

LOCATION : Bangalore, India

HR Operations Manager :

If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed leads, associates and specialists, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you- re looking for!

Key Responsibilities :

- Leads HR operations/shared services and HR systems.

- Identifies customer impacting issues, work out and implement solutions and process improvements to increase customer satisfaction rate. Participates in cross-functional process improvement initiatives

- Assist in developing and implement training programs to improve the quality and productivity of the team/stakeholders.

- Drive process improvements to enhance the operational efficiency. Understand and effectively utilizing resources provided by internal systems, departments, policies, and procedures

- Investigates discrepancies, finding and implementing solutions.

- Creates business cases and manages enhancements. Presents high quality data findings

- Identifies need creates and distributes standard communications. Maintains departmental content in all channels. With manager oversight, develops and implements communication plans.

- Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager

- Actively participate in and drive the continuous improvement culture through KAIZEN and LEAN projects. Identifying and eliminating barriers to accuracy, productivity, and quality.

- Lead and develop Associates and Specialists; responsible for the overall direction, performance management, coordination and evaluation of the team and manage the team and ensure high service delivery and execution

- Getting work done through multiple vendors to whom HR/Payroll processes have been outsourced with complete ownership and accountability

- Responds to queries from team, internal business partners, candidates and customers including high level leadership teams.

- Managing key stakeholders both internal & external & partnering with them for process enhancement.

The role reports to Manager - Compensation and Compliance who in turn reports to Group HR Head.

Required Skills and abilities :

- Strong systems knowledge. Experience in one or more of following systems - PeopleSoft, Oracle, SAP, ADP or other HR management and Payroll systems.

- Prior experience in leading, coaching, and mentoring associates.

- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards

- Excellent verbal and written communication skills

- Strong attention to detail and organizational skills

- Strong judgment and instincts. Ability to manage escalations to resolution

- Ability to prioritize in complex, fast-paced environment. Ability to audit self and others for a very high level of accuracy

- Ability to develop internal and external facing analytics to drive change within the organization and support departmental goals

- Able to articulate the voice of the customer and advocate for them

- Advanced computer skills using a variety of programs highly desired

- Understanding of resources outside of department. Respected by others in department. Has earned trust of others

Preferred Additional skills and abilities :

- Understanding of Indian labor laws related to payroll

- Ability to handle projects using the Project Management principles and methodology

- Experience conducting interviews and making effective hiring decisions

- Experience in driving Six Sigma projects

Background and years of experience :

- 8 - 12 years of related experience. 4+ years of HR Shared services experience is a must

- At least 1+ year of experience as people manager is mandatory

- MBA preferred or additional relevant experience in lieu of MBA

Aastha Bahl
People Hire Consulting
M:- +917503123124