Manager - HR Operations - eCommerce

Position Description : HR Operations Manager

Location : Bangalore, India

Overview : Prione Group

Prione is a joint venture between Catamaran and Amazon. Cloudtail India Private Limited is a wholly owned subsidiary of Prione Business Services Private Limited (Prione).

Cloudtail strives to be India's most customer-centric retail company, which helps people find and discover virtually anything they want to buy online, and gives customers more of what they want low prices, vast selection, and convenience. Cloudtail continues to grow and evolve as a model seller on e-commerce platform - www.amazon.inand is driven by a spirit of innovation and entrepreneurship that is core to the company's DNA.

If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed leads, associates and specialists, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you're looking for!

Key Responsibilities :

- Leads HR operations/shared services and HR systems.

- Identifies customer impacting issues, work out and implement solutions and process improvements to increase customer satisfaction rate. Participates in cross-functional process improvement initiatives

- Assist in developing and implement training programs to improve the quality and productivity of the team/stakeholders.

- Drive process improvements to enhance the operational efficiency. Understand and effectively utilizing resources provided by internal systems, departments, policies, and procedures

- Investigates discrepancies, finding and implementing solutions.

- Creates business cases and manages enhancements. Presents high quality data findings

- Identifies need creates and distributes standard communications. Maintains departmental content in all channels. With manager oversight, develops and implements communication plans.

- Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager

- Actively participate in and drive the continuous improvement culture through KAIZEN and LEAN projects. Identifying and eliminating barriers to accuracy, productivity, and quality.

- Lead and develop Associates and Specialists, responsible for the overall direction, performance management, coordination and evaluation of the team and manage the team and ensure high service delivery and execution

- Getting work done through multiple vendors to whom HR/Payroll processes have been outsourced with complete ownership and accountability

- Responds to queries from team, internal business partners, candidates and customers including high level leadership teams.

- Managing key stakeholders both internal & external & partnering with them for process enhancement.

The role reports to Manager - Compensation and Compliance who in turn reports to Group HR Head.

Required Skills and abilities :

- Strong systems knowledge. Experience in one or more of following systems - PeopleSoft, Oracle, SAP, ADP or other HR management and Payroll systems.

- Prior experience in leading, coaching, and mentoring associates.

- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards

- Excellent verbal and written communication skills

- Strong attention to detail and organizational skills

- Strong judgment and instincts. Ability to manage escalations to resolution

- Ability to prioritize in complex, fast-paced environment. Ability to audit self and others for a very high level of accuracy

- Ability to develop internal and external facing analytics to drive change within the organization and support departmental goals

- Able to articulate the voice of the customer and advocate for them

- Advanced computer skills using a variety of programs highly desired

- Understanding of resources outside of department. Respected by others in department. Has earned trust of others

Preferred Additional skills and abilities :

- Understanding of Indian labor laws related to payroll

- Ability to handle projects using the Project Management principles and methodology

- Experience conducting interviews and making effective hiring decisions

- Experience in driving Six Sigma projects

Background and years of experience

- 5 - 7 years of related experience. 4+ years of HR Shared services experience is a must

- At least 1+ year of experience as people manager is mandatory

- MBA preferred or additional relevant experience in lieu of MBA