Manager - HR Operations

Responsibilities:

Human Resources:

- Serves as Human Resources representative for India. Primary point of contact with the Human Resources Business Partner Senior Manager for all human resources issues impacting the India-based staff.

- Advises on HR policies and procedures, benefits packages, and employment contracts in India to ensure compliance with statutory requirements and alignment with country-specific norms.

- Manages staff engagement and ensures the workplace culture in India reflects company's mission and values.

- Supports the recruitment and on-boarding of India-based staff

- Serves as a point of contact with service providers such as payroll firms, professional employment organizations, recruitment firms, and benefits providers.

- Processes payroll for India-based staff

- Monitors, trains on, and administers organizational and India-specific policies and procedures among staff to ensure compliance.

- Cascades corporate information and coordinates corporate initiatives and processes with India-based staff, i.e., mandatory training requirements, performance evaluations, timesheet deadlines, etc.

- Troubleshoots HR issues in collaboration with the Senior Manager, HR Business Partner.

- Maintains HR hard copy files in a secure location.

Operations:

- Serves as the business operations representative for the India Offices. Primary point of contact with the Senior Manager for Global Operations for all business operations issues impacting the India operations.

- Supports and may lead activities to further establish operations in India, including coordinating registration process, liaising with landlords on office space, and serving as a point of contact with service providers such as the bank, law firm, and accounting firm.

- Identifies new vendors and service providers as needed.

- Troubleshoots operational issues in collaboration with other members of the Global Operations team.

- Maintains Business Operations hard copy files in a secure location.

- Ensures the India office has necessary supplies and equipment.

Other:

- Identifies opportunities for knowledge- and solution-sharing across the company and takes initiative to build staff and company capacity.

- Contributes to development and continual improvement of standard operating procedures and information sharing tools.

- Performs other duties as assigned.

Qualifications:

- Advanced degree or relevant diploma preferred.

- Minimum of 8-10 years of professional experience in Human Resources in India; staff supervisory and mentorship experience preferred.

- Proven human resources experience with broad HR expertise to include benefits management, compensation, talent management, performance management, employee relations, and payroll management with strong project management and organizational skills.

- Experience in key areas of operations, including business operations, staff engagement, personnel management, and vendor procurement and management.

- Strong knowledge and understanding of business operations and human resources norms and regulatory requirements in India.

- Demonstrated knowledge and application of workplace laws, regulations, and employment trends in India.

- Strong interpersonal skills and demonstrated ability to lead through influence rather than authority.

- Experience working for a global company preferred.

- Demonstrated experience following and creating standard practices and procedures, receiving general instructions on work progress, and making significant contribution to end results.

- Demonstrated ability to communicate clearly and concisely both orally and in writing, lead effective meetings, and effectively deliver presentations.

- Demonstrated ability to work in a fast-paced, results-oriented startup work environment.

- Works independently and as part of a team.

- Demonstrated resourcefulness in problem solving and initiative to learn new skills.

- Strong knowledge of Microsoft Office applications and word processing abilities.

- Willingness to travel up to 4 weeks per year.

- Demonstrated leadership, versatility, and integrity.

- Fluency in English required.