Manager - HR Operations

Key Responsibilities:

- Oversee the delivery of HR services, including onboarding, employee relations, benefits administration, compensation administration, and HRIS management.

- Ensure HR services are delivered efficiently, accurately, and in a timely manner.

- Develop and implement service level agreements (SLAs) for HR services.

- Manage and maintain HR information systems (HRIS), ensuring data integrity and accuracy.

- Implement and optimize HR technology solutions to streamline HR processes.

- Generate HR reports and analytics to support data-driven decision-making.

- Identify opportunities for process improvement and automation within HR operations.

- Develop and implement process changes to enhance efficiency and effectiveness.

- Streamline HR workflows and reduce administrative burden.

- Ensure compliance with all applicable labor laws and regulations.

- Develop and implement HR policies and procedures.

- Manage HR-related risks and mitigate potential liabilities.

- Manage relationships with HR vendors and service providers.

- Negotiate contracts and ensure service level agreements are met.

- Evaluate vendor performance and recommend improvements.

- Develop and manage the HR operations budget.

- Track HR expenses and identify cost-saving opportunities.

- Lead and manage the HR operations team, providing coaching, mentoring, and development opportunities.

- Foster a positive and collaborative work environment.

- Set performance expectations and provide regular feedback.

- Support employee relations activities, including handling employee inquiries and resolving employee issues.

- Promote a positive and inclusive work environment.

- Lead and participate in HR projects and initiatives, such as HR system implementations, policy updates, and process improvements.

Required Skills and Qualifications:

Experience:

- 4+ years of progressive experience in HR operations, with at least 3 years in a management role.

Education:

- Bachelor's degree in Human Resources Management, Business Administration, or a related field.

- Master's degree or HR certifications1 (SHRM-CP, SHRM-SCP) are a plus.

- Deep understanding of HR principles, practices, and regulations.

- Strong knowledge of HR functional areas, including compensation and benefits, employee relations, and HRIS.

- Proficiency in HRIS systems and data management.

- Strong analytical and reporting skills.

- Experience in process improvement methodologies and tools.

- Excellent leadership, communication, and interpersonal skills.

- Ability to build strong relationships with stakeholders.

- Strong problem-solving and decision-making skills.

- Ability to manage HR projects and initiatives effectively.