Manager - HR Business Partner - Employee Relations - BPO/ITeS

HRBP/ Manager - ER

- We want a candidate with a BPM Voice profile background, with strong internal stakeholder management and influencing skills.

- The candidate should be open to work in the 4 pm to 1 am shift and based in Hyderabad.

- Experience in managing an operation ecosystem with about 350 to 500 employees [ mostly voice ]

- Hand-on operation floor working experience

- Good communication and conversation skills

- Process orientation and people focus

- Understand of HR process and system

Duties/Responsibilities:

- Conducts weekly meetings with respective business units.

- Consults with line management, providing HR guidance when appropriate.

- Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.

- Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.

- Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.

- Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

- Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

- Provides HR policy guidance and interpretation.

- Develops contract terms for new hires, promotions and transfers.

- Assists international employees with expatriate assignments and related HR matters.

- Provides guidance and input on business unit restructures, workforce planning and succession planning.

- Identifies training needs for business units and individual executive coaching needs.

- Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.

- Performs other related duties as assigned.