Manager - HR Business Partner - eCommerce Logistics Business

Role & Responsibilities:

Role:

Looking Candidates from BPO/KPO and Contact Center

- Collaborate with leadership to understand employee needs and provide, implement HR solutions

- Work with managers and employees to address all types of employee relations/ conflict resolution issues, fairly representing all interests

- Implement strategies to enhance employee satisfaction and retention

- Ensure the onboarding process meets the needs of the function

- Implement performance management processes and provide coaching to support career development

- Identify training needs and coordinate relevant development programs.

- Foster a culture of continuous learning and skill development within the teams

- Track HR metrics to measure the effectiveness of HR programs (such as Talent Acquisition, e-NPS, Retention, succession planning, mapping of critical role & critical talent)

- Provide regular reports to leadership on HR-related KPIs.

- Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements

Skills:

- Excellent verbal and written communication skills

- Proven ability to collaborate with and influence cross-functional teams and stakeholders

- Strong problem-solving and decision-making skills

- Ability to address complex employee relations issues

- Familiarity with the unique HR needs within a Customer Support/ISO environment

- Should have the ability to deal with ambiguity

- Experience working in a fast-paced environment, requiring strong multi-tasking abilities