Manager/Head - Operations - Hospitality Chain - IIM/ISB/MDI/FMS

Designation - Operations Manager/Head

Locations - Chennai / Cochin / Guwahati /Jaipur/ Coimbatore

Industry - Leading Hospitality Chain

Qualification - MBA from top B schools

Vendor Management: Responsible for on-boarding vendors, audit management and new vendor management.

People Management:

- Leading multiple teams - Engineers, Trainers, Vendor Business Development.

- Planning hiring needs (including bench requirements), managing the capacity and planing for the peak.

- Managing the performance objectively, coaching and engaging the team. Would need to lead a team of Field Engineers, Trainers, General Managers, Vendor BDs, etc.

Problem Solving:

- Running projects in the hub to deliver superior consumer experience

- Thinking on the feet and be self-driven in resolving problems in hand

Data Orientation:

- Sound understanding of numbers and data

- Identifying trends, patterns, outliers and deep dive on core issues.

- Optimising Guest Experience and Operational Costs, working within a defined budget

Stakeholder Management

- Engaging with different stakeholders - vendors, owners, local and central cross-functional teams to deliver the best operational excellence

- Should have excellent communication and leadership skills to work in a dynamic environment.

- Should be from a hardcore Operations background