Manager - General Ledger - Big4

We are hiring for one of the Big 4's for Manager-General Ledger.

Job purpose

- The incumbent is responsible for leading the General Ledger team & monitor day to day processing of journal entries, fixed assets and reconciliations.

Your client responsibilities

- Understand business requirements & convert them into actionable steps on behalf of clients.

- Being a trusted business advisor to clients and exchanging opinions on matters requiring attention

- Responsible for meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT) & accuracy

- Ensure to complete the daily, weekly & monthly check list

- Create, maintain and update the control list

- Develop back up plan and focus on cross training the team

- Responsible for setting targets to the team

- Ensure to provide regular reports to leadership team

- Identify and implement process improvement ideas

- Managing client relationship with appropriate communication, regular customer interaction and updates as per required protocols

- Escalation management

- Audit and Internal control compliance

- Develop new services as a result moving up in the value chain

- Drive process improvement ideas and focus on standardization across the finance teams

Your people responsibilities

As a manager you will:

- Counsel and mentor team leaders and supervisors

- Manage, develop and implement the aspects of quality compliance and accuracy attributes

- Review the existing quality processes and procedures and provide suggestions for improvement in business processes for efficient functioning

- Manage the department and ensure that the team consistently delivers quality results

- Confer with clients to discuss and resolve matters such as complaints and implementation problems

- Interact with customers and clients to address concerns, and discuss them with senior leadership

- Carry out appraisals and be responsible for mentoring of subordinates

- Plan timely training for respective departments to maintain and improve skills of team members

- Work with supervisors to understand the team's concerns and resolve them

- Manage attrition to keep it to the minimum

- Delegate tasks appropriately and develop Supervisors and others to move to next level

- Plan, organize and direct transition activities

- Manage and ensure effective transition of process by scheduling project inputs, assigning resources and responsibilities

- Manage performance through training, coaching and regular feedback

- Responsible for setting targets to the team

- Work under pressure, managing absenteeism, attrition and people issues

- Handle internal escalation as well as escalation from other teams in Global Shared Services regarding people issues or client issues

- Identify the training gaps and coach team members - Process as well as Soft skills

- Conduct one on one meeting with each team member at regular intervals

- Ensure the career development plan for each team member is adhered - Mandatory and development training requirements are to be met

- Handle team issues such as leave & attendance management

- Have to ensure that the retention, internal transfers and attrition are managed as per goals set by the organization

- Manage the Utilization, effective utilization, productivity and efficiency

- Encourage and ensure there is fun at work and social responsibility

Jagriti Wadhwa