Manager - Fraud & Risk Management - Credit Cards

Specialist will work to implement AML & Fraud risk control process and measures within Consumer Banking across segments with the aim of ensuring safe and sound operating environment. (s)he will be responsible for continuously working towards proactive solutions across all channels to prevent Fraudulent instances, identification of AML lapses and creating awareness among customers & employees with respect to Fraud.

Key Accountabilities, KPIs and Job Responsibilities:

Acting as the first line of defence, following are the key deliverables for the role where the candidate will assist his/her leader in achieving the aforesaid objective:

Process/standards awareness

- Perform fraud risk assessments for Card products, processes and initiatives to ensure the Bank is not susceptible to fraud.

- Collaborate with business partners to ensure fraud strategies are implemented accurately and on-time.

- Ensure implementation of fraud risk policies, standards and processes to ensure unlawful activities are prevented and/or detected early.

- Proactively identify potential risk areas and propose changes to further control and enhance effectiveness of fraud risk management processes.

- Preparation of Fraud and AML requirements and raising it in JIRA including discussion with Tech teams.

- Monitor and review suspected fraud and work with both internal and external stakeholders to conduct investigations and take appropriate actions.

- Maintaining investigation files in accordance with legal record-keeping policies and retention schedules.

- Identifying the modus operandi through use of data, past / external incidents, market trends

- Provides adequate support for Audit / inspections and ensure that there are no significant findings through constant dialogue.

- Communicate and involve stakeholders to respond to any fraud related incidents as the first touchpoint for Business, Fraud Control Securities and Services (FCSS), Operation team and other stakeholders

- Work closely with the investigation teams to understand threats and develop mitigants.

- Supporting the RFI / RFP process to identify product options which meet the identified requirements

Adherence to processes & standards

- Actively engage internal stakeholders throughout the business to ensure that remediation plans are implemented on time and to the necessary standard.

- Carry out and share the Root Cause Analysis on a bulk/syndicate fraud incident suggesting the plan of action to the management / leadership.

- Escalation and reporting of cases which are breaching SLA for resolution, adherence of regulatory requirements

- Documentation of processes with respect to AML and Fraud.

- Ensure in spirit & word implementation and execution of internal & regulatory code of conduct and business ethics, clean desk, information security, internet usage, email usage etc.

- Maintenance of Fraud Incidents Database

Stakeholder & vendor management/interface to facilitate smooth operations

- Regulatory compliance and assessment

- Ensure adherence to all AMLKYC and Fraud regulatory requirements for Credit card business.

- Ensure detection and reporting of breach of regulatory / control standards.

- Knowledge of debit/credit card fraud prevention and detection techniques.

- Knowledge of writing rules, Authorisation and chargebacks.

- Banking / Digital Banking /Ecommerce/Payments companies experience desired.

- Ability to collect, analyze, and summarize data and to assimilate into a useful format.

- Ability to work independently and maintain sensitive and confidential information

- Demonstrated track record in FLOD, managing AML and Fraud along with process adherence

- Ability to analyze problems logically and make rational data driven decisions

- Minimum 9 years of experience in banking/ecommerce domain.

- Prior exposure to process writing, controls and governance