Manager - Finance & Accounts - Invoicing & Billing - P&C Insurance

We support our clients in various processes like :

- Underwriting Support

- Accounting & Collections

- Policy Servicing

- Claims Management

- Finance & Accounting

- Marketing Analytics

- Reporting & Automation

- Technology Support and System Integration

- Compliance Support

The team boasts of insurance and reinsurance experts in Property and Casualty, Professional Lines, Healthcare, Surety, Homeowners, and various personal lines servicing clients across diverse geographies like US, Canada, Singapore, Hong Kong, Australia & New Zealand

Job Responsibilities :

Process Management :

- Ensuring that the entire gamut of functions for Order to Cash including Premium Booking, invoicing, collecting payment, is carried out by the team in efficient manner.

- Maintaining records for statistical analysis and preparing daily, weekly, monthly reports by consolidating the data collected; creating & publishing dash boards for senior management's review

- Ensuring the adherence to Client SLAs, understanding client requirements and ensuring required delivery.

- Coordination with various stake holders.

- Initiating daily/ weekly / monthly calls with clients to ensure smooth Process Hygiene.

- Managing team and ensuring quality and productivity targets are met.

- Prepare daily/weekly/monthly reports and distribute to the Management team.

- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.

- Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.

- Providing coaching and feedback to team members to enable them to improve their performance.

Team Management

- Recruiting, leading, training and monitoring performance of the team members for maintaining excellence in the service operations.

- Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organisational goals.

- Determining targets for the entire team & individual team members & conducting periodic performance appraisal to facilitate performance management.

QUALIFICATIONS & SKILLS :

- Extensive knowledge of the P&C Insurance business - 7-10 years

- Team leading exposure (5+ years) - Should have managed teams of at least 40-50 people (specialists + managers)

- Hands on expertise in accounting & collections processes

- Experience in handling collection via brokers and resolving broker/customer enquiries i.e. providing customer service for Reconciliations & Collection

Additional Skills (If Any) :

- Quick learner with ability to adapt to changing environment

- Excellent verbal and written communication skills

- Hands on style with strong problem-solving abilities and a keen attention to detail.

- Strong customer service orientation.