Manager - Field Services - Research

Quantitative Research and Qualitative Research:

- Manage the day-to-day field operations required to implement projects within their unique research design specifications

- Develop and maintain relationships with online sample providers and data collection agencies

- Manage all field costs - obtain project bids from vendors, prepare realistic budgets for the research team, maintain project billing database and manage all outgoing costs to ensure optimal profit margins

- Oversee the workflow, quality control, and day to day operations of the Programming team

- Work closely with the Account team to develop sample plans, timelines, data collection methods and manage client expectations

- Monitor the data collection process with close scrutiny to sample management and quota control

- Monitor recruiting and troubleshoot any obstacles in the field

- Communicate regularly with vendors on project status and provide strategic guidance for successful project completion

- Manage back-end processes to close out surveys and ensure operational efficiency - including keeping records of project and sample performance to inform best practices for future studies

- Keep a record of vendor experience, as well as vendor strengths and weaknesses

Other Responsibilities:

- Keep informed of industry trends as related to research methodologies and research new vendors

The position of Manager, Field Services reports to Director of Project Delivery

- Minimum 5-12 years of work experience in marketing research or a related field

- The position will directly manage and supervise the data collection process for all quantitative and qualitative marketing research projects globally.

- A major focus of the role is building strong relationships with suppliers, improving our capabilities for field and reducing our out of pocket costs.

Manleen