Manager - Field HR - BPO/ITeS

Job Summary : The Human Resources Representative - Field HR Manager will provide integrated Human Resources services to appropriate groups ensuring that people-related issues are managed effectively. The HR Generalist will also provide direct HR support to typically 1 or more client teams or entities leading an employee base of approx 4000-6000.

Key Responsibilities :

Human Resources Field Manager :

- Lead Talent strategy for the assign employee base

- Be the single point of contact for business leaders aligned.

- Coach and advise Career Counsellors/ Stakeholders to ensure effective delivery of difficult messages

- Represent HR in all relevant forums and interactions with prospective and existing client teams including presenting the Talent strategy to the clients

- Experience of leading specific initiatives like Retention strategy, Sucession planning, Talent mobility and skill enhancement would be an added advantage

- Review continuously the performance feedback for individuals within remit/ Team in order to anticipate and manage potential performance issues.

- Proactively monitor personnel issues or situations

- Communicate company-wide initiatives to group supported

- Lead Team of 4-6 HR members as Coach and People lead

Support and lead teams on other BAU initiatives including :

- Coordinate the performance achievement and promotion processes ensuring adherence to timelines and accurate and fair reward decisions

- Coordinate with Career Counsellors and Managers to enable the implementation of performance improvement plans

- Advise personnel on required and elective training appropriate for development

- Support the career and professional development of all personnel by educating them on the career model providing guidance on career plans based on their goals and the goals of the group- Monitor the supply of personnel by maintaining personnel information in all appropriate systems and reviewing and following up on all exceptions to chargeability and utilization targets

Knowledge and Skill Requirements :

- Hands-on employee relations experience preferred.

- Excellent oral and written communication skills

- Business and Industry knowledge and acumen

- Career management or performance management or compensation

Facilitation skills :

- Coaching

- Conflict management

- Change management.

- Good excel and presentation skills.

- Min experience 12+ years.

- Experience in the Operations industry as HR will be an added advantage.

OUR COMMITMENT TO YOU :

- You'll benefit from our network of global communities and collaborative culture that will help you build technical and functional skills and capabilities. And because we serve more than 40 industries globally, you'll have the opportunity to develop valuable industry-specific expertise.

- The scale of our capabilities and client engagements-and the unique way we innovate, operate and deliver value-will give you the opportunity to deepen your existing skills even as you help create the latest technology trends.

- You'll have access to leading-edge technology.

- Equal Employment Opportunity Statement

- All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

- Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

- Client is committed to providing veteran employment opportunities to our service men and women.