Manager - F&A Process Transition & Operations - BPO

Job Title: Manager - Incubation ( F & A Process Transition & Operations)

Numbers of Position: 2

Location : Thane

Job Role:

- Manage new transitions/SPOC for all new transitions. Responsible for leading multiple transitions.

- Work with operations team on all new transitions to ensure seamless delivery.

- Managing the client end to end- and handing over the client to Ops team in steady state

- Leading the client calls ( Internal / external)

- Ensure all operational activities/ milestones on new transitions are accomplished as per agreed timelines

- Design new process and identify process transformation opportunities.

- Evaluation of - As IS- and - To be- Processes and sign off from all stakeholders.

- Define and design scope of work as per the contract and obtain sign off from the stakeholders.

- Proactively identify problems and provide customer centric solutions (external and internal customers)

- Ability to visualize system requirements and articulate the same in the form of a functionality requirement document for IT.

- Adhere to Transition Methodology for successful transition within the agreed timelines

- Build strong partnership with clients. Anticipate requirements and deliver them accordingly

- Committed to strategic initiatives and improving transition effectiveness

- Act as a Subject Matter Expert (SME) in Finance & Accounting while designing client solutions and process re-engineering exercises

- Setting transition related calls and circulating project status with respective stakeholders

- Ensure all SOPs and other documentation are put in place for all new transitions

- Publish training calendar. Monitor training schedules and responsible for driving training rigor

- Work with internal teams to put in place best practices and effective process controls during the process transitions.

- Responsible for end to end transitions, knowledge transfer & project management.

Basic Educational Qualification - Graduate

- CA / CPA / MBA - preferable.

Desired Experience (yrs.) 6 -10 years of experience.

Behavioral Skills: (Attitude, Aptitude and Abilities)

- Should have managed complex F&A transition engagements in the past.

- Ability to leads projects across multiple functional areas

- Excellent written and verbal communication skills

- Ability to achieve win-win outcomes. Effective negotiation and influencing skills with senior management.

- Agile and flexible. Sound planning skills

- Ability to learn quickly through self- study, classroom and hands- on experience

- Ability to work in high paced, challenging environment

- Proficiency in setting and meeting realistic timelines to achieve desired/meaningful outcomes

- Should be able to multitask, as well as set priorities and meet deadlines

- Ability to challenge status quo

- Persuasive with details and facts

- Defines and manages group/team structures and resource levels to support business needs.

- Demonstrates thorough understanding of client relationships/business practice.

- Contributes broad and deep knowledge in areas of functional or business specialization across a broad operational framework/range of projects.

Technical Skills: (Skill set required to do the job- Tools, Technical Knowledge, Certifications etc) - Good analytical skills

- Strong knowledge of Finance & Accounting (AP, AR, GL, FP&A, etc)

- Good presentation skills

- Process mapping and process analysis skills to resolve process roadblocks.

- Experience in working on ERP Accounting Systems (e.g., SAP, Great Plains, Oracle, etc)

- Strong Project and process management experience at a senior level, preferably in a Outsourcing environment

- Experience in process improvement methodologies (e.g. Six Sigma) desirable

- Experience in Finance Process transformation/re-engineering projects will be an added advantage

- Proficient in process study, transition & running successful process operations.

- High degree of problem solving skills to resolve problems in a multi product / service environment

Reporting to: Sr Manager / AVP

Shift Timing: US Shift