Manager - Engagement - IT Startup

Job Title: Engagement Manager (EM)

Location: Bengaluru

We are a fully-funded start-up using bleeding-edge computer science (e.g. artificial intelligence, machine learning, etc.) to rewrite the rules of the software industry by building intelligent machines that augment or replace human labor in the technology industry itself. We develop cognitive automation systems for enterprize clients. We are already working with Fortune 500 class clients who use our intelligent software systems to reliably replace manual effort.

Based in Boston, London, and Bengaluru, our team includes several PhDs and graduates from top-notch universities such as MIT, Harvard, Carnegie Mellon, Caltech, Dartmouth, and top rankers/medalists from the IITs and NITs. The senior leadership includes a former founder of a VC/hedge fund, a computer scientist from Harvard, and a former founder of a successful digital media firm. Our team has collectively published more than 100 papers in international journals and conference and been granted over 20 patents. Our board members include some of the most well-known entrepreneurs across the globe, and early clients include some of the most innovative Fortune 100 companies today.

Job Description

The EM will work directly with the founder and other senior leaders of the company. S/he will fuel the growth of the company by working with three key stakeholders: clients, an engineering team, and our senior leadership to deliver proprietary systems that have high client impact.

Responsibilities include (but are not limited to):

- Product development/ management:

1 Managing the development lifecycle of systems from planning to deployment to post-launch iterations

2 Identifying new processes for automation to be shared with business development managers

- Project delivery and team management:

1 Scoping and prioritizing activities based on business impact

2 Project managing timelines, deadlines, feature sets, and releases

3 Coordinating activities across teams such as business development and engineering for timely releases

- Client engagement:

1 Owning client relationships and managing client expectations

2 Managing client escalations to ensure timely resolution

Expected Experience

Approximately 2-4 years with an attitude to learn almost anything.

Expected Skills

- Systematic problem-solving approach, coupled with a strong sense of ownership and drive

- Experience developing complex full-stack web applications/ building mobile-ready applications

- Experience with project management

- Strong verbal and written communication skills

- Impeccable attention to detail

Bonus Skills

- Experience delivering to clients (and client interactions)

- Experience managing and/or coding in modern web and mobile frameworks (React/Angular, Meteor, Node, Xamarin, CoffeeScript, etc.)

- Experience writing code in Python, C++, Java, and/or Go