Manager - Engagement - IT

About the company : 

- We are a young, fast-growing AI company shaking up how work gets done across the enterprise. Every day, we help clients identify opportunities for automation, then use a variety of AI and advanced automation techniques to rapidly model manual work in the form of code. Our impact has already been felt across some of the most reputable Fortune 500 companies, who are consequently seeing major gains in efficiency, client satisfaction, and overall savings. It's an exciting experience to watch companies transform themselves rapidly with Soroco!

- Based across US, UK, and India, our team includes several PhDs and graduates from top-notch universities such as MIT, Harvard, Carnegie Mellon, Dartmouth, and top rankers/medalists from the IITs and NITs. The senior leadership include a former founder of a VC/hedge fund, a computer scientist from Harvard, and a former founder of a successful digital media firm. Our team has collectively published more than 100 papers in international journals and conferences and been granted over 20 patents. Our board members include some of the most well-known entrepreneurs across the globe, and early clients include some of the most innovative Fortune 100 companies.

Job Description :

The EM will work directly with the CEO, founder and other senior leaders of the company. S/he will fuel the growth of the company by working with three sets of key stakeholders: client teams, internal engineering teams, and Soroco's senior leadership to deliver proprietary systems that have high client impact.

Responsibilities include (but are not limited to):

- Managing the development lifecycle of automation systems, from planning to deployment

- Scoping and prioritizing development activities based on business impact

- Coordinating activities across teams such as business development and engineering for timely releases

- Owning client relationships and managing client expectations

- Identifying new processes for automation to be shared with business development managers

- Managing timelines, deadlines, feature sets, releases, and budget

- Managing client escalations to ensure timely resolution

Expected Experience : 

Approximately 3-7 years of client experience, ideally with executive presence and a track record of client impact.

Expected Skills : 

- Ability to build strong, professional relationships with clients

- Experience delivering client projects on time and on budget

- Systematic problem-solving skills, with ability to think on your feet

- Strong sense of ownership and drive

- Outstanding verbal and written communication skills, with excellent document preparation skills

- Strong sense of empathy and emotional awareness

- Impeccable attention to detail

Bonus Skills : 

- Experience with agile project management and enterprise-grade software development

- Design sense and/or experience creating high-quality, publication-ready collateral

- Deep curiosity and analytical inclination

- Financial modelling skills