Manager - Employee Relations - BPO

Employee Relations Manager

The Global ER team leads and navigate complex and sensitive matters, conducts investigations and manage workplace conflicts. The team works in close partnership with the Legal, Statutory Compliance and Business HR teams to manage cases involving inquiry into behavior concerns, manager conflict and other employee grievances.

We are looking for a Senior Manager with deep experience influencing and impacting high growth and dynamic business through effective management (both proactive and reactive) of wide range of employee related issues.

Responsibilities:

Digital Portal Management :

- Manages and overseas queries coming through the digital portal

- Assess the severity level of queries and determines management approach

- Responds to emails and ensure all case related documents/evidences are digitally stored

- Identify process improvement opportunities related to digital portal

Investigation and management of employee concerns :

- Independently handle and resolve employee issues

- Conducts the analysis and resolution of issues with increasing complexity, visibility and risk related to policy, values or cultural concerns/violations and incident or threat response, independently or by collaborating with Legal team as appropriate, recommends solutions to address issues from a systematic perspective

- Determine right approach, interviews appropriate parties in an investigation in review of concerns on the matter

- Concludes investigations using findings, relevant partnership with team and knowledge of the relevant legislation

- Identifies, raises or escalates issues for trends in ER, partner with team and relevant HR partners to reduce ER issues for a business, region, geography

- Prepare investigation reports

Capability Building/ER Hotspots/Projects and Programs:

- Coaches employees on navigation of ER processes

- Provide training, guidance, coaching and acts as a sounding board for employees and managers

- Independently run capability development sessions for people leaders

- Proactively identifies ER hotspots and work towards closure of the same along with relevant stakeholders

- Identifies opportunities through insights to build organizations capability to proactively manage the creation of ER matters

- Gathers and interprets industry trends about Employee Relations programs and processes and identifies execution or communication gaps within a business, region or geography, develops and proposes action plans to address the gaps in collaboration with other stakeholders

Data Analytics:

- Should be able to analyze the data and create useful insights

- Prepare weekly/monthly quarterly dashboards

- Strong in power point and Excel

Education Requirements: Bachelor's degree, MBA preferred

Experience:

- 10-14 years of experience

- Excellent written and verbal communication

- Strong analytics skills