Manager - eCommerce - Healthcare Firm

Ecommerce Manager

Headquartered in Bangalore, our client is a digital first non- judgemental healthcare brand that provides access to specialised primary care across skin, hair, sleep, sexual health, nutrition and fitness categories. This startup has brought the hospital right to the doorstep of customers thereby eliminating the pain & risk of going for regular hospital visits.

They have a one-stop solution providing both doctor consultations services and products. Founded in 2020, the company is FSSAI approved and all the medicines are manufactured through FDA approved facilities. The doctors are registered with MCI (Medical Council of India), and the products are made from natural ingredients and hence safe to use.

This wellness platform is revolutionising primary health and wellness in India.

As an Ecommerce Manager, you will be responsible for driving sales and achieving revenue goals through various ecommerce marketplaces.

What you will do :

- Creating strategies to drive sales through ecommerce marketplaces like Amazon, Flipkart, Nykaa, Healthkart etc

- Categorizing, listing and positioning the company's products in various Ecommerce marketplaces such as Amazon and Flipkart and generating interest in the same for the right audience

- Recommending, managing and executing online content and promotional campaigns to increase the company's business and in turn increase the revenue

- Being responsible and managing various operational activities such as merchandising, post listings, customer service etc. related to the company's e-commerce presence

- Researching, analyzing and providing insights on online shopping trends of customers and reporting the same to the management

- Addressing and resolving customer issues and concerns in a timely manner and ensuring excellent customer service. Also collecting and working on the feedback given by customers in the marketplaces regarding the company's products

- Monitoring the business performance on the e-commerce marketplaces and reporting the same along with recommendations to the management

- Updating and maintaining e-commerce sales data and reporting the same to the management in regular intervals

- Ensuring compliance of related laws & regulations while managing various contracts, disclaimers, agreements etc. Also, participating in the planning/forecasting of relevant budgets

- Working closely with various internal teams as well as external third-party stakeholders

Candidate Profile :

Desired Candidate Profile :

What you need to have :

- Relevant experience of 4-8 years in e-commerce marketplace sales

- Proficient with marketplace portals like Amazon and Flipkart

- Excellent knowledge of prevailing procedures and techniques in e-commerce

- Hands-on experience in managing and maintaining e-commerce websites/portals

- Excellent communication, analytical, multi-tasking and negotiation skills.