Manager - eCommerce Channel Operations

Support operations for the alternate channel team through close coordination with channel customers in the areas of demand & supply planning, master data management, monitoring platform availability and driving process improvements through technology enablement.

PRINCIPAL ACCOUNTABILITIES

Fill Rate & OTIF Management

- Frequently Review Fill Rates and OTIF by customers agree on deliverables for accounts categories and Geography with Implants and account Supply chain teams to achieve planned OFR & OTIF.

- Monitor and push completion of identified action areas thru close co-ordination with account SC team, COP, TM&D Branches, KAM Teams, VC teams and AM Logistics.

- Achieve target Fill rates of 92% for E Com.

Achieve Joint Supply Chain Plans

- Achieve reduction in PO variability, Master data led drops and Appointment led drops.

- Improve FRCST accuracy to improve stock optimization.

- Improve Fixed appointments thru strategic negotiations.

- Reduce WSP ageing thru focus on FRCST accuracy and driving freshness relaxation.

- Anchor initiatives like palletization, K1 and VMI.

Platform Availability

- Closely work with Account In-stock teams, KAMs, SBUs to define matrices, evaluate methodologies and implement processes to improve platform availability.

Projects and Process Automation

- Anchor technology interventions to drive efficiency in operations - coordinate with technical team for backend development and execution of identified technology projects such as:

- EDI Implementation - Implementation of Phase 1, 2, 3 depending upon the readiness of account by aligning Account, SAP Team and B2BE.

- Integrate FRCST Process between accounts, KAM teams and TM&D VC teams

- MAP Publishing and aligning VC team on FRCST process.

- Anchor and implement Customer Code Creation (Project CCC) by working along with SAP/Finance/MT Ops/Branch teams

COP Team Management - Bringing efficiency in PO processing by evaluating and monitoring COP team performance. Help Supply chain Operations Manager in the continuous SAP redesign areas for E Com accounts by understanding customer needs and enabling automation of processes.

OMS and Master Data Management

- Customer on-boarding and price updation for direct accounts

- Engage with Implants and account for Master Data Management.

- Monitor and Manage Price change related activities to align implants and customers on PO accuracy.

Training and Development

- Training of Implants in line with account specific challenges and New recruits on ongoing basis

- Providing timely data inputs to HR team for incentive score calculation

Reports and Administration

Reports and Administration

- Ensure timely publishing of binders and other dashboards to enabling team to action on delivery, sales, Fill Rates and any other relevant reports.

- Integrate OOS & Fill Rates reports into EC Tableau to devise mechanisms for continuous monitoring to reduce Platform OOS.

KEY INTERFACES

INTERNAL

- Branch Sales Teams

- KAMS/Asst KAMs/Implants

- COP Team

- SMIS/ i3L team

- HR Team

- VC Team

- Regional and Branch Logistics Teams

EXTERNAL

- Account Supply Chain teams

- Other Vendors