Manager - Distributor Management - Healthcare

Position : Manager - Distributor Management

Department : Commercial Operations

Reporting to : National Manager - Distributor Management

Experience : 8 to 11 years

Location : Mumbai

Role and Responsibilities :

- The primary responsibility of this role is to implement Distributor Management strategy.

- The objective of this role would be to optimize and monitor India distribution network, scale up capabilities of distributors to derive enhanced performance & support from them, ensure compliance, while maximizing internal and external customer satisfaction.

- This role would also include designing and implementing new distribution models like use of 3rd party logistics service providers (3PLs), direct supplies to end customers etc. and deploy them to appropriate customers- / product segments.

- He/ she will oversee all aspects of the Distributor Management operations, such as managing the distributors throughout the lifecycle (Appointment, Engagement, and Termination), facilitating distributor trainings, distributor audits, distributor support and all other distributor related management operations. This role requires working in a matrix structure with frequent interactions with Business Areas, Supply Chain, Finance & IT, legal/ compliance, quality and other distributor supporting functions. This function also requires frequent interactions with external customers including both distributor and end customers.

Key Responsibilities:

- To develop Distributor Management roadmap and process.

- Develop KPI`s, mechanism for collecting and monitoring the KPIs .

- Coordinate and conduct distributor assessment and screening on the basis of distributor KPIs

- Identify, select and manage distributors based on the internal divisional standard and local regulatory requirements.

- Develop mid and long- term strategies and tactics for an optimized distributor business environment.

- Lead distributor master data collection and analytics process, ensure quality DDC data maintenance and reporting for business needs.

- Work with India IT to Design & deploy IT solutions to continuously improve distribution management.

- Design alternate distribution models like use of 3PLs, direct to end customers etc and deploy them appropriately.

- Support and liaise with APAC for distributor management initiatives.

- Ensure business systems are adopted and optimized for the team.

- Conduct business in full compliance to Behavior in Business and Behavior in Competition

- You are someone who wants to influence your own development. You are looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point

Education & Experience :

- Masters or post graduate degree in Business Administration or related subjects

- Experience of handling distributor landscape / remodeling distributor landscape in India either in healthcare industry / supply chain consulting / management consulting firms would be of high preference.

- Experience in healthcare industry would be preferred

Core Competencies :

- Excellent Interpersonal skills

- Relationship building

- Flexible, Diplomatic

- Develop people through constructive feedback and encouragement

- Skilled at managing and influencing peers & reportees