As the Operations Manager, Digital Marketing, you will play a pivotal role in leading and managing all aspects of the digital marketing team, ensuring efficient production, seamless operations, profitability, client satisfaction, and employee engagement.
This position requires a strategic thinker with a strong background in digital marketing, exceptional leadership skills, and a focus on driving results.
Responsibilities:.
Strategic Leadership:.
- Develop and execute a comprehensive digital marketing strategy aligned with organizational goals.
- Formulate long-term and short-term plans, identifying key performance indicators (KPIs) for measuring success.
- Evaluate emerging trends and technologies to adjust strategies and maintain a competitive edge.
Operational Excellence:.
- Oversee day-to-day operations of the digital marketing department, ensuring efficiency, productivity, and adherence to timelines.
- Implement and optimize processes to enhance workflow, project management, and overall operational effectiveness.
- Collaborate with cross-functional teams to streamline communication and maximize productivity.
Financial Management:.
- Develop and manage the digital marketing budget, ensuring optimal resource allocation and cost-effectiveness.
- Monitor and analyze KPIs to track the financial success of campaigns and initiatives.
- Implement strategies to enhance profitability and ROI.
Client Satisfaction:.
- Build and maintain strong client relationships through effective communication, transparency, and delivering exceptional results.
- Lead client pitches, leveraging strategic insights and tailored solutions to secure new business opportunities.
- Address client concerns promptly and work towards resolutions that enhance overall satisfaction.
Employee Engagement:.
- Recruit, train, and develop a high-performing digital marketing team.
- Foster a positive and collaborative work environment that encourages creativity, innovation, and continuous learning.
- Conduct regular performance evaluations, provide constructive feedback, and implement career development plans for team members.
Quality Assurance:.
- Establish and enforce quality standards for digital marketing campaigns, ensuring deliverables meet or exceed client expectations.
- Implement testing and optimization strategies to enhance campaign performance and achieve measurable results.
- Conduct regular reviews of ongoing campaigns to identify areas for improvement and optimization.
Client Pitch and Strategy:
- Lead the development of compelling and innovative digital marketing strategies for client pitches.
- Collaborate with the sales team to create persuasive pitch presentations, highlighting the value proposition and unique selling points.
- Stay actively involved in client pitches, articulating the strategic vision and demonstrating a deep understanding of client needs.
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