Manager - Digital Adoption Platform

Digital Adoption Platform - Manager

Key Responsibilities:

Content Creation:

- Develop high-quality, engaging informative digital content including tutorials, guides (some role specific), and walkthroughs to support users in navigating our software platforms, leveraging pre-existing content and knowledge from software SME's.

User Experience Enhancement via Web Analytics:

- Utilise Microsoft Clarity and PowerBI to view usage metrics and insights, helping to understand user behaviour and improve the digital adoption process.

- Continuously improve the end-user experience by identifying pain points and providing solutions through effective digital adoption strategies.

- Leverage PowerBI to analyse and visualize data, providing actionable insights to enhance user experience and adoption strategies.

Training and Support:

- Conduct regular training sessions and provide ongoing support to a small community of Digital Adoption Product content creators to ensure proficiency (including live demos, webinars and hands-on workshops).

- Provide continuous support [through a dedicated helpdesk or support team] to address any issues or questions users may have.

Superuser of VisualSP:

- Become an expert in using VisualSP to create and manage digital adoption content.

Other Details:

Location: New Delhi

Notice Period: 1 month max