Manager - Data Specialist - IT

Responsibilities :

- Manage and lead a remote team of data specialists and leads to ensure that all data-related operations Email operations, data entry) are carried out effectively and efficiently.

-Business Requirement/Stakeholder Management - Translate business requirements into specifications that will be used to implement the required process, reports/dashboards

- Process Design - Define processes and their key metrics. Ensure all operations are carried on in an appropriate, cost-effective way as per aligned KPIs. Continuously improve operational management systems, processes and best practices

- Documentation - Develop and maintain documentation for data operations, including standard operating procedures, quality control measures, and training materials.

Analytics - Analyze process data on the go and provide actionable insights to the business teams, enabling them to make informed decisions.

Team Management - Recruit, train and supervise team members. Define and monitor OKRs for team members

- KPI & Data - - Monitor and evaluate quality, identify discrepancies and implement corrective measures. Perform quality controls and monitor production KPIs

Requirement :

- Bachelor's degree in relevant discipline

- Operations management experience of 7+ years, with at least 3+ years of experience in leadership roles

- Inert ability to learn, take initiative and grow

- Excellent communication skills. Ability to build consensus and relationships among XFN stakeholders and team members.

- Strong attention to detail and ability to prioritize tasks effectively.

- Ability to work independently and manage multiple projects simultaneously.

- Knowledge of email marketing and lead generation processes would be an advantage.

- Excel skill is mandatory. SQL experience is additional advantage