Manager - Customer Support

We are looking for a Dynamic Customer Support Manager for our US markets. This roles requires dedicated individuals to take the necessary initiative to make an impact.

Roles and Responsibilities:

- Managing the customer support department's day-to-day functions.

- Improve customer service experience, create engaged customers, and facilitate organic growth.

- Develop service procedures, policies, and standards. Implementing customer support processes to enhance customer satisfaction.

- Responding to escalated customersupport issues.

- Keep accurate records and document customer service actions and discussions.

- Analyze statistics and compile accurate reports.

- Recruit, mentor, and develop, lead customer service executives and nurture an environment where they can excel through encouragement and empowerment.

- Informing the team of all new information related to products, procedures, and trends. Assessing support statistics and preparing detailed reports on the findings.

- Interviewing and hiring new employees.

- Overseeing and evaluating the team's ongoing training efforts.

- Delivering performance evaluations and following the disciplinary process according to company policy.

- Managing the budget of the customer support department.

- Keep ahead of industry's developments and apply best practices to areas of improvement.

Requirements and skills:

Good Academic Record

- Proven experience as a customer support specialist, preferably within a similar environment.

- Thorough knowledge of legislation pertaining to consumer protection.

- Prior experience in a managerial orsupervisory role.

- Top-notch oral, written, and interpersonal abilities.

- Well-developed arbitration skills with the ability to remain impartial. Affinity for multitasking with precision.

- Capacity to accept and utilize constructive criticism. Alignment with our company's values.

About the Company

The Ayurveda Experience is America's largest online Ayurvedic house of brands that markets natural, herbal skincare, bodycare, haircare products and wellness supplements. Advanced in 4 continents and having spread its wings in about 20+ countries, with over 1.3 Million customers from the US, UK, Canada, Australia, New Zealand, Germany, France, Italy and Spain and more with thousands of 5-star reviews.

We have 2 retail stores, one in Glendale Galleria and the other in Del Amo Fashion Centre, Los Angeles, California and the corporate teams operate from bases across the globe.

Ayurveda is the ancient science of beauty and wellness, originating in India. Within a short span of time, The Ayurveda Experience has helped people embrace this holistic health and wellness 'Science of Life' through its informative educational courses, tried-and-tested potent Ayurvedic beauty formulations and its effective Ayurvedic dietary supplements.

We are PE Funded by several well-known funds and estimated value of the company is about 200 Million USD. We have notable investors likes Jungle Ventures, Fireside Ventures, Centrum Group, Anicut Capital, Singularity Ventures, Sharrp Ventures (Rishabh and Harsh Mariwala Family Office), Urmin Group, Emerge Capital, Riverwalk Holdings etc.

We have an over 200-member team across the globe. We look forward to welcoming you to our team

Website :

https://transformative.in/