Manager - Customer Success - Travel Tech Startup

Hiring for a Customer Success Manager for a Travel tech startup in Bangalore.

We would need you to have the following qualities: -

- Should be very strong analytically (this role will require them to look at many operational & strategic problems, and build a data-backed answer

- Be very good at building and managing relationships (since we expect the individual to do a lot of customer facing tasks)

- Should be comfortable with evolving assignments (this role will be very project based, and assignments may change every 3-6 months)

- Strong communication (ability to express their thoughts clearly & in a structured way, even if not in English)

From a profile perspective, an ideal candidate would be someone with: -

- 1-2 quality experience in people / customer facing roles

- Keen interest in the start-up driven Technology economy

- Proficiency in an Analytics software package is a plus

- 4-8 years of experience

- Handled a SAAS based product

- Should have people skill - Customer Relationship Management (CRM)

- Should be good in Post sales Account Management