Manager - Customer Success - Telecom

Customer Success Manager

Job Title/Designation: Customer Success Manager

Employment Type: Full Time, Permanent

Job Description:

Key Role Deliverables:

- Segment based approach, understanding customer needs based on existing infra and future business requirements, for short-term (Qtr.) and long term (12 months)

- Understanding product landscape for Data, Voice, Security, Cloud, Collaboration.

- Creating best possible opportunities for existing Large & Medium set of customers, new products penetration, Competition landscaping & Increase RMS based on assessment of customer's challenges (scoping & solutioning).

- Ring fencing the existing customers through churn management

- Right Person (Qualification & Experience):

- Understanding IT footprint of customer.

- Understanding of customer Industry domain including terminologies, past and emerging trends

- Understanding of IT landscape and emerging trends of multiple industries

- Ability to gain a 360 degree overview of the customer business landscape during customer conversation and bridge the gap by navigating customer conversation with company offering and increase EPPC

- Understand Customer Life Cycle Management and mine the customer for Data, Voice & Cloud products

- 3 to 4 years of Team handling exposure

- Total Experience of 9 - 14 Years'

- Commercial Acumen, experience in Cross Selling & Upselling, Consultative Selling preferable

- Market Research and Analytical Skills

- Graduate or Post Graduation from reputed university

- Sales Certification on Data, Voice, Cloud will be an added advantage

Experience: 9 to 14 years

Keywords:

Must have key skills:

- Customer Life cycle Management, Customer Retention ,Cross Sell ,Upselling ,Team Handling Customer need analysis, Data, Voice ,Security ,Cloud

Industry: Telecom / ISP

Functional Area: Customer Success, Service & Operations

Role: Customer Success Manager

Locations: Pune, Ahmedabad.