Manager - Customer Success - SaaS/Software Product

Customer Success Manager - SaaS

Location : Chennai (WFO)

Experience : 7 - 10 Years

CTC : upto 25 LPA

Must-Have: Experience in SaaS or software product company

Job Responsibilities :

- Customer success managers successfully negotiate long-term contract renewals with franchise owners and sales affiliates.

- Customer success roles are instrumental in client satisfaction by working with operational teams for the proper resolution of service issues.

- Additionally, the customer success manager role requires you to create a customer support strategy to boost customer retention.

- Customer success managers develop documentation and logs of implemented solutions and submit reports

- A customer success manager gains customer acceptance by demonstrating cost reductions and operations improvements.

- Recommending and develop CMC teams to support individual pursuits is one of a customer success manager's duties.

- CSMs also identify sales opportunities by assessing the environment and devising and implementing winning strategies.

- A CSM contributes to sales engineering effectiveness by recommending courses of action.

- A CSM's tasks include creating plans and communicating deadlines to ensure projects are completed on time.

Key Requirements :

- Exceptionally skillful at communication and relationship-building.

- Ability and will to learn as they need to know the ins and outs of the product.

- Ability to establish targets, craft a strategy and keep team members on track.

- Analyze and improve current processes in Customer Success.