Manager - Customer Success - SaaS

Customer Success Manager - Remote job - Fintech

Role - Customer Success Manager

Location - Remote work. Work from anywhere

Employer - An enterprise SaaS, that operates in middle-eastern markets

Roles & Responsibilities:

- Will also be responsible for New customer acquisition in relevant target segments

- Proactive Customer Engagement - establish and ensure highly collaborative relationships with support teams and customers/partners. Build value-based relationships with customers, leading to referral and renewal.

- Cross Functional Engagement - establish and develop highly collaborative relationships with internal teams. Collaborating with Sales and Engineering to address product issues, and identify workarounds solutions

- Customer Experience - ensure a great customer experience in all team interactions. Measure and continually improve it

Experience And Requirements:

- Bachelor's degree in Engineering or equivalent experience

- 2-5 years experience working with B2B /SaaS fintech companies (must have)

- Proven ability to assess business needs and translate them into relevant solutions.

- Excellent analytical, communication skills and keen attention to detail.