Manager - Customer Success - SaaS

Customer Success Manager

- We are on the lookout for a dynamic individual in the Customer Success Team who works closely with the enterprise clients helping them achieve their business goals. This is a managerial role wherein you will be guiding a team of analysts and also dealing with value enterprise clients directly.

- Business Advisor to our clients working towards achieving their business goals and success metrics. Ability to manage client relationships and expectations

- Goal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience

- Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with cross-functional teams, internal and external with ease to drive these goals

- Passionate about Customer Experience and ability to be an active voice in guiding Product Roadmap

- Excellent communication and presentation skills. Remember communication is not what you say but what the other person understands

- Be a cultural champion and energy driver

Skills:

- 2-4 years of experience in Customer Success in SaaS

- Exceptional communication and presentation skills, coupled with excellent listening skills

- Analytical and data-driven with ability to work with multiple stakeholders

- Demonstration of good product and consumer thinking during his/her career

- Hands-on and a quick learner. Comfortable with learning new technology

- Basic tech skills especially knowledge of python will be a plus

- This role provides you access to the Personally Identifiable Information or Protected health information for which you will be abide to follow secure data handling practices to safeguard and protect such data.