Manager - Customer Success - Recruitment Firm

Job Overview:

- We are seeking an experienced and dedicated Customer Success Manager to join our dynamic team at Talpro.

- As a Customer Success Manager, you will play a pivotal role in ensuring the satisfaction, retention, and success of our valued clients.

- Your focus will be on building strong relationships, understanding client needs, and collaborating internally to deliver exceptional service and solutions.

Responsibilities:

- Develop and nurture strong relationships with assigned clients to understand their business goals, staffing needs, and challenges.

- Serve as the main point of contact for clients, addressing inquiries, resolving issues, and proactively offering solutions to enhance their recruitment processes.

- Collaborate closely with the sales team during the onboarding process to ensure a smooth transition and understanding of client expectations.

- Conduct regular check-ins with clients to review performance, gather feedback, and provide recommendations for optimizing staffing strategies.

- Work closely with our recruiting team to ensure the timely and successful delivery of candidates that align with client requirements.

- Monitor and analyze key performance metrics to identify trends, opportunities, and areas for improvement, providing data-driven insights to clients.

- Proactively identify upsell and cross-sell opportunities based on client needs and industry trends.

- Stay informed about industry best practices, market trends, and competitive landscape to provide strategic guidance to clients.

- Collaborate with internal teams to improve our service offerings continuously and enhance the overall client experience.

- Prepare and deliver regular reports and presentations to showcase account performance and demonstrate the value delivered.

- Assist in resolving any billing or invoicing issues, working closely with the finance department.

Requirements:

Qualifications:

- Proven experience (5+ years) as a Customer Success Manager or similar client-facing role in the staffing or recruitment industry.

- Strong understanding of staffing and recruitment processes, with the ability to tailor solutions to meet client needs.

- Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with clients.

- Analytical mindset with the ability to interpret data and provide actionable insights to drive client success.

- Excellent organizational skills, attention to detail, and the ability to manage multiple client accounts simultaneously.

- Proficiency in CRM software and Microsoft Office Suite.

- Proactive, self-motivated, and results-driven approach to work.

- Strong problem-solving skills and the ability to navigate complex client situations.

- Willingness to adapt to a fast-paced and evolving environment]