Manager - Customer Success Operations - Edutech

3 - 6 Years

Bangalore

Posted 5 years ago

#Customer Success #Education Operations

Job Responsibilities: Customer Success Operations Manager

As a Customer Success Operations Manager at Great Learning, you will serve as an ambassador for our organization. The objective is to foster a feeling of pride and belongingness in the alumni, the student community and corporate partners. You are expected to be a strategic communicator with excellent written communication skills and with a good understanding of appropriate customization for different groups. You will need to become intimately familiar with the processes and use your judgment to engage appropriately. Responsibilities:

Alumni Engagement:

- Map alumni network and create customized communication templates by category.

- Implement initiatives to support alumni in their career goals and enhance their professional stature

- Identify/create content for alumni connect through newsletters, email campaigns & social media

- Design and execute creative alumni engagement events (no staid dinner events at hotel hall - need to design experiences that are helpful to alumni, and that generate goodwill)

- Curate list of alumni who are willing and able to contribute to our programs as faculty, mentors, evaluators, guest speakers and advisors, and recruit them through targeted campaigns

Corporate Engagement :

- Curate network of companies that we should engage as intellectual partners and keep them up to date on developments and milestones at Great Learning through well designed email campaigns and newsletters.

- Maintaining the job posting portal and closing the loop by following up with recruiters and consultants.

Student Showcase :

- Collect success stories from students and alumni.

- Transcribe success stories based on requirement.

- Work closely with other teams to highlight student and alumni transitions and success.

Additionally, you will also be responsible for other projects aligning with our strategic objectives - all within the purview of maintaining an engaged student and alumni body, as well as external partners.