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Posted in
SCM & Operations
Job Code
1481709
Role: Customer Success Operation Manager
Responsibilities:
- Oversee and manage the day-to-day operations functions
- Develop and implement operational policies and procedures to ensure consistent and efficient processes
- Monitor and evaluate performance metrics to identify areas for improvement
- Manage budgets and resources to ensure cost-effectiveness and profitability
- Lead and motivate cross-functional teams to meet organizational goals and objectives
- Collaborate with senior management to develop and implement strategic plans
- Identify and implement process improvements to increase efficiency and productivity
- Resolve any operational issues that arise
- Excellent time-management, problem-solving and decision-making skills
- Strong financial and budgeting skills
- Strong Leadership and communication skills
- Develop comprehensive project plans, including timelines, milestones, and resource allocation.
- Coordinate with cross-functional teams to define project objectives, deliverables, and scope.
- Monitor project progress and identify potential risks or issues. Implement mitigation strategies as needed.
- Ensure adherence to project schedules and budgets.
- Proven experience as an operations executive/specialist/manager or any similar role in a service-based company.
- Experience of working with US based clients.
- Excellent project management skills, with experience in managing multiple projects simultaneously.
- Proven ability to work independently and handle multiple tasks simultaneously.
- Strong leadership and team management abilities.
- Exceptional problem-solving and decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in project management tools and software.
- Experience with budget management and financial analysis.
- Aptitude in conflict management and business negotiation.
Client Communication:
- Serve as the primary point of contact for clients throughout the project lifecycle.
- Communicate project status updates, milestones, and deliverables to clients in a clear and timely manner.
- Address client concerns or inquiries promptly and professionally.
- Proactively manage client expectations and ensure overall satisfaction with project outcomes.
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Posted By
1676
JOB VIEWS
596
APPLICATIONS
507
RECRUITER ACTIONS
See how you stand against competition
Pro
View Insights
Posted in
SCM & Operations
Job Code
1481709
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