Manager - Customer Success - MarTech Firm

Position : Customer Success Manager

Location : Bangalore

Company : Well Known Martech Company

Job Description :

- On board closed leads with Integration support

- Be the point of contact for Accounts and be responsible for the growth of the customer

- Advise clients on the most effective ways to use the Platform

- Be a Product Evangelist, consulting the top internet companies on their growth.

Skills :

- 2+ years of experience with clients or managed accounts, across Technical, Presales, Technical Account Management

- Understanding of the Mobile Ecosystem & App Marketing. Previous experience in Success or Support Engineer role for a Saas company is a plus.

- SaaS and B2B experience is must.

- Ability to understand customer requirements and see how they can add value in various way.

- Take ownership of the relationship post sales and grow the customer

- Champion the product and be an evangelist

- Empathy - Needed in any client facing role, also important for working with other teams.

- Strong written and verbal communication skills

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